Training Support Center (TSC) Customer Support Specialist

Job Description:

V2X (Vertex GTS) has a requirement for a Training Support Center (TSC) Customer Support Specialist to serve as a customer liaison and service coordinator for the ARCENT TSS effort supporting US Forces-Kuwait. The TSC Customer Support Specialist will report directly to the V2X Program Manager and ensures the proper integration and synchronization of all customer support functions at Camp Arifjan. The TSC Customer Support Specialist is the primary customer POC to coordinate for the receipt of TSC services in Kuwait. The successful candidate must be a United States citizen, with proof of citizenship and a current U.S. passport.

Required Hours:

Standard work week will be six (6) days per week for up to eight (8) hours per day while at OCONUS work site(s).

Responsibilities:

Provides customer delivery of services for the Training Support Center (TSC) and the Electronic Imaging Center (EIC).

• Responsible for maintaining a safe workplace and ensuring that Safety is the priority in the workplace.
• Complies with all Environmental Health & Safety and Quality Assurance requirements and goals. Provides information and materials to these divisions as necessary to ensure adequate and legal documentation. Participates in and enforce all mandatory training requirements; implements provision for Government-wide programs such as Occupational Safety and Health Administration (OSHA) standards, personnel and information security requirements.
• Staffs and operates the TSC Services Counter, performing all service counter functions IAW V2X and USG policy, directives, and standard operating procedures.
• Provides high quality customer service support to U.S. Government personnel and authorized TSC users within the CENTCOM Area of Responsibility.
• Coordinates customer service delivery for Multimedia Support, Photography Support, Videographer Support, Audio-Visual Item Support, Graphic Illustration Support, minor Audio-Visual repair, MILES/TESS services, and all other devices and services as outlined with the TSC Catalog.
• Coordinates, schedules, and maintains documentation of all TSC services provided including disposition instructions, warranty status, and all related sustainment activities.
• Safeguards and maintains Government Furnished Property (GFP), materiel, and facilities.
• Provides support to the TESS Maintenance Lead for the timely, efficient, and cost-effective operation of all Training Support Division functions. Ensures that standards, specifications, practices, and quality for all products and services are maintained at the acceptable levels required in the contract.
• Ensures that Quality Control standards are observed and followed.
• Provides customer assistance and advice in a proficient and professional manner.
• Ability to become an active and functioning member of a team.
• Ability to be innovative and be an agent for change.
• Expert communication skills to facilitate and disseminate information to a diverse group of customers.
• Other duties as assigned or directed by the V2X Program Manager.

Required Qualifications:

• Demonstrated relevant experience (academic, work, or combination of both) supporting an Army Training Support Program with an understanding of the Army Training Support Enterprise objectives, Army TADSS program, and AR 350-1 training requirements.
• Extensive experience creating products employing MS Office, especially MS PowerPoint and MS Word.

Desired Qualifications:

• TADSS training experience.
• Prior CTC (NTC/JRTC/JMRC) experience as an Observer/Controller or extensive CTC experience as BLUFOR/OPFOR.

Other Requirements:

• Must be willing to live and work in an austere desert environment.
• Must possess or be able to obtain and maintain a Common Access Card (CAC) through the National Agency Check and Inquiries (NACI) process.
• Must have a valid driver's license, able to obtain a US Government Motor Vehicle Operator's License and Kuwait Driver's License.
• Applicant may be required to travel and will be required to work in compliance with OSHA, and Vertex safety policies and procedures.

• Must possess a US Passport with at least 2 years of remaining eligibility.
• US citizenship is required, as an active and existing Secret security clearance is required AFTER day 1.
• Walk or stand on level and/or inclined surfaces up to 8 hours/day & sit for up to 3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice & detect sound by ear.

Contractor personnel shall comply with all theater command policies, regulations, and General Orders. All tours are unaccompanied.

Must be able to obtain a U.S. SECRET Security Clearance